Delivery, payment and store policies
How delivery, payment and support work when you buy makeup online from The Begum Beauty.
Delivery information
Same-Day Delivery in Lahore. Orders for Lahore are eligible for same-day delivery.
Delivery Across Pakistan in 3–5 Days. Orders to other cities in Pakistan have an estimated delivery time of 3–5 days.
Free Delivery Across Pakistan. Delivery is free on every order. There is no minimum order value.
Open parcel facility
Open Your Parcel Before Acceptance. You can open your parcel when it is delivered, before you accept it.
Payment
Pay Cash on Delivery. Cash on Delivery is the payment method for The Begum Beauty orders. You pay the rider in cash when your order arrives.
24/7 customer support
Our support team is available 24/7 for questions about products, makeup deals, orders and delivery. Call 0336 1877730 or message us on WhatsApp.
Returns and replacements
We Replace, We Don’t Refund. If there is a problem with your order, we will replace it. We do not return payments.
Check Your Parcel Before You Pay. With our open parcel facility, you can open your parcel and check every item when the rider delivers it, before you accept it and pay. Because of this, payments are not refunded after an order is accepted.
How to Request a Replacement. If an item is damaged, faulty or not what you ordered, message us on WhatsApp or call 0336 1877730 with your order number and a photo of the item, and we will arrange a replacement.